Shipping policy

Effective October 1, 2026

Pitcher Perfect Pro is an online business in Draper, Utah, and we mail every order. We don't offer pickup or local delivery.

Where we ship

Anywhere in the United States, and to Canada. Program orders can ship to each of your locations; each address ships as its own package.

When your order arrives

Your digital proof comes within one business day of receiving your logo file and sizes, and production starts when you approve it. Standard delivery is 3–4 weeks from proof approval, including production and ground shipping. Once our production partner confirms your ship date, we give it to you in writing.

Rush: about 2 weeks from proof approval, quoted case by case. Call or text 877-343-3166 with your date before you order.

Signs, banners and vehicle wraps also take 3–4 weeks from proof approval. Your wrap install date is set in your written wrap quote.

Carriers and shipping cost

Orders ship by UPS Ground or USPS, calculated at checkout from the weight of your order and where it's going. Faster services show at checkout when they're available; they shorten only the time in transit, not production. For an earlier date, ask about rush. On quotes and program proposals, shipping is its own line.

Orders with $2,000 or more in merchandise that weigh under 70 lb ship by UPS Ground at no charge.

Orders of 70 lb or more need custom shipping: we contact you to confirm the cost before we process the order. If the confirmed cost differs from what you paid at checkout, we refund the difference, or charge it only with your OK.

Canada

We confirm the shipping total with you before we process a Canadian order, and any difference from what you paid at checkout is handled the same way. Duties, taxes and customs fees charged by Canada are paid by the customer and aren't included in our prices or shipping. Customs can add time to delivery.

Tracking

When your order ships, we email you the tracking number. Tracking can take up to 24 hours to update.

Damaged, lost or late packages

If a box arrives damaged, keep the box and packing and send us photos within 10 business days of delivery. If tracking shows a package delivered and you can't find it, check with neighbors and your mailroom or front desk, then contact us. We file the claim with the carrier and work it through with you. We aren't responsible for carrier delays once a package is in the carrier's hands.

If what we deliver doesn't match the proof you approved, or pieces are missing, our refund policy explains how we re-make or replace them.

Shipping addresses

Please check every shipping address before you order. If a package comes back because an address was wrong or incomplete, we contact you to arrange reshipment, and the extra shipping is charged to you.

Questions

Call or text 877-343-3166, or email info@pitcherperfectpro.com.