Promises about what we control.
Six promises on every program order, each with its condition printed beside it.
Proof-Match
What you approve is what you get. If anything we deliver doesn't match your signed proof, send photos within 10 business days and we re-run the affected pieces at no charge.
ConditionMeasured against the proof you signed. Photos within 10 business days of delivery.
Digital proof or $50 off
Your digital proof arrives within one business day of your logo and sizes, or take $50 off the order.
ConditionThe clock starts when we have both your logo file and your sizes. The digital proof is our mockup; the stitched sew-out photo from our production partner follows before production.
Direct contact with the owner
Brian Pitcher personally handles your account from quote to delivery and answers the same business day.
ConditionCalls and emails received on a business day.
Count
You pay only for what you receive.
ConditionCheck your delivery against the packing list and tell us about any shortfall within 10 business days of delivery.
Pricing held
Decoration, digitizing and setup prices hold through December 31, and we re-issue your program sheet every January. If a supplier raises a garment price, you see it on your quote before you order, never for the first time on an invoice.
ConditionCovers decoration, digitizing and setup. Garment prices are set by our suppliers and can change.
Confirmed date, per order
Once our production partner confirms your ship date in writing, we give it to you in writing. If we miss it for a reason on our side, we ship the order expedited at our cost and tell you the new date the same day.
ConditionApplies per order, and only after our production partner confirms the date in writing. Until then, any date is an estimate.
What we don't offer
- No satisfaction or money-back guarantee. We guarantee the things we control: the proof, the proof time, the count, the price and the confirmed date.
- No price matching. Our prices are published and itemized, and they're the same on the site and in your proposal.
- No returns for size swaps on decorated items. Decorated apparel can't go back to the supplier. If you need a different size, we re-run it at your program price with no setup.
Get these promises in writing
Every program proposal repeats these six promises word for word.